Terms of trade

The parties

The trader

Visit Virolahti

+358 40 7107 340




The customer agrees to abide by these terms and conditions and the terms and conditions of the merchant when purchasing products and services from Visit Virolahti's Internet services.


General terms and conditions

  • The prices shown on the online service are subject to VAT.

  • We sell products to adult private individuals and business customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our delivery conditions. We reserve the right to change our terms and conditions of delivery at any time.

Booking conditions

  • These terms apply to products and services to be purchased, rented, reserved, or reserved. Collectively, these are referred to as the "item".


  • The customer is responsible for familiarising himself with the product description and instructions for the item and any item-specific conditions relating to the booking, as set out in the product descriptions for the item.

  • The booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The customer pays for the reservation according to the payment method of his choice and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation.

  • The Merchant does not guarantee that the item will still be available in this situation.

  • If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the Merchant is notified of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in good time.

  • In the event of cancellation by the Customer, the cancellation will be subject to any item-specific cancellation conditions set out in the item's product information.

  • The municipality of Virolahti reserves the right to charge an agency fee for the cancelled paid service to cover the costs of the refund. The amount of the office fee is EUR 15.

At the customer's request, the reservation may be transferred under the following conditions:

  • The transfer can only be made once.

  • The transfer may only be made once. It is not possible to change the destination.

  • The trader has the right to cancel the reservation.

  • In the event of force majeure, the Merchant may cancel the rental contract. The customer who has rented the property will be informed of the cancellation without delay.

  • The customer is then entitled to a full refund of the rent paid.

  • Any costs incurred by the customer as a result of the termination of the lease due to force majeure will not be reimbursed.

Possible keys (accommodation, equipment and facilities rental)

  • The confirmation of payment will include instructions for the key and how to collect it.

  • In the case of a lost or unreturned key, the owner is entitled to charge the full cost of any rekeying or replacement of the lock.

  • The retailer is entitled to charge a minimum compensation of 50 euros if he has to open the property because of a lost or left-in key.

Use of the site

  • The site is defined in the site description

  • During the rental period, the customer has the right to use the property and its equipment and services.

  • If the customer notices any deficiencies or other remarks in the property, he/she must immediately inform the person responsible for reservation management.

  • The customer is responsible for the cleanliness of the property during and after the rental period.

Specific conditions concerning the rental equipment

  • The customer must refer to the safety and operating instructions for the equipment. The equipment must be used carefully and only for its intended normal use. The lessee undertakes to carry out a safety check during the rental period. The rented equipment may not be taken out of the country and may not be sublet. The hired vehicle may only be used to the extent permitted by the conditions and only at locations suitable for the user's level of skill and competence. The customer uses all equipment at his own risk at all times.

  • For water sports equipment (e.g. canoes, kayaks, SUP boards and rowing boats), the customer declares that he/she is a competent swimmer and has previous experience of using the equipment.

  • The customer must return the equipment immediately at the end of the rental period to the agreed location, cleaned and otherwise in the same condition as when it was rented. The lessee must inform the lessor immediately if the return is delayed. The lessor is entitled to charge 100% of the rent for the excess period, unless otherwise agreed.

  • The customer is liable for any damage and costs caused to the rental equipment during the rental period due to negligent or incorrect handling and inadequate maintenance. The customer is obliged to replace the equipment destroyed or lost during the rental period at its replacement value. The customer is responsible for compliance with transport, safety and other regulations. The customer is obliged to notify the lessor immediately of any defects in the equipment.

  • The lessor shall be responsible for any repairs resulting from normal wear and tear of the equipment. The lessor shall not be liable for any direct or indirect costs or damage caused to the lessee by the use or breakdown of the equipment. The lessor does not undertake to supply new equipment to replace the damaged hired equipment or to reimburse any direct or indirect costs arising from the interruption of work.

Compensation for damage

  • The Customer shall be liable to compensate the Merchant for any damage caused by the Customer to the Object. The Customer is also liable for any other persons visiting the site and for any damage caused by them during the reservation.

  • The Merchant shall not be liable for any damage or expenses caused to the Customer by natural conditions such as insects, animals, sleet or unexpected weather changes.


  • Any complaints should always be made as soon as possible after the matter arises.

  • If the matter is not satisfactorily resolved or if it involves a claim for compensation, the complaint must be sent in writing within 7 days of the end of the rental period to: matkailu@visitvirolahti.fi

  • The trader will endeavour to deal with the complaint as quickly as possible, but within one month at the latest.

  • If the customer and the trader cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

  • Any disputes will be governed by the law of the country of destination. Any disputes will be dealt with by the district court in the jurisdiction where the trader is domiciled.

Terms of delivery

Conclusion of the contract

  • The binding contract for the transaction enters into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/confirmation of payment is sent to the customer by e-mail.

  • Cancellation and return of the transaction

  • Product items purchased from the online store have a 14-day right of return under the Consumer Protection Act.

  • The right of return is only valid if the product is in the same condition as the original.

  • Any product packaging must also be in a saleable condition.

  • Please contact the sales department for more detailed return instructions.

  • The right of return does not apply to engraved or other personalised products, accommodation services, restaurant services or other leisure services contracted for a specific period of time.

  • The customer is responsible for the normal costs of the return.

Product guarantee

  • We comply with the warranty conditions specified by the manufacturer or importer.


  • Delivery costs include postage and packing. You can view the shipping costs by selecting the payment and delivery method for your shopping cart.

Payment terms

  • The Merchant uses reliable and secure payment methods for its services.

  • The Merchant does not store bank account or credit card information at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

Payment by invoice

  • The invoice must be paid by the due date indicated on the invoice.

  • Invoices paid after the due date are always subject to late payment charges. If the invoice is paid after the due date on the original invoice and late payment charges have already been incurred, the charges will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.